Rebecca Sutter

Solo-architected and shipped the full platform, including documentation engine, supervision queue, scheduling, billing, client portal, and offline vault, delivering in months what would historically take a multi-engineer team years.

Engineered defense-grade privacy architecture with encrypted-at-rest data, HIPAA-grade controls, BAA availability, and GDPR/PIPEDA right-to-erasure workflows, ensuring robust data protection.

Implemented clinician-in-the-loop AI control as a first-class architectural principle, ensuring every AI draft is a starting point and never reaches PHI without explicit consent.

Increased engineering throughput by 18x and expanded service capacity by 20% through a platform modernization and cloud adoption program, achieving these gains with no increase in cost per ticket.

Replaced legacy REST/SOA architecture with a GraphQL API using AI-assisted development (Claude, Copilot, Cursor), accelerating migration while preserving system integrity.

Eliminated $600K in annual operating expense by rationalizing the vendor ecosystem by ~30% through ROI gates, consumption controls, and vendor scorecards.

Closed 100% of outstanding security audit issues under a NIST/ISO-aligned program, embedding secure SDLC and third-party risk management across the vendor ecosystem.

Standardized SDLC practices across teams, introducing SLO/SLI frameworks, on-call playbooks, change-management gates, and CI/CD discipline.

Advised nonprofit and educational clients on platform modernization, service optimization, and build-vs-buy strategy, enabling resource-constrained organizations to adopt essential technology.

Designed accessible platform architectures that significantly reduced barriers to educational and workforce-development opportunities for underserved populations.

Designed and built the full eLearning platform from scratch, including SCORM 2004-compliant course delivery, assessment engine, content authoring, video streaming, student portals, and PCI-compliant eCommerce.

Built a PCI-compliant eCommerce system processing 100K-150K transactions annually with zero security incidents across 24 years of high-visibility production operation.

Architected a SOA/ESB integration layer connecting CRM, LMS, and BI systems, eliminating point-to-point coupling and enhancing system interoperability.

Tripled department productivity without increasing headcount through process redesign, automation, and workflow optimization, resolving 500–750 customer service cases weekly.

Migrated the platform incrementally from on-premises to AWS, introducing Kubernetes-hosted microservices and a modern frontend with no service disruption.

Generated 20% of total corporate revenue as a founded-from-zero business line, demonstrating strong entrepreneurial and growth capabilities.

Architected and built customer-specific LMS portals (certegrity.com, compliancetracking.com) with role-based access, authoring, registration/eCommerce, and a cross-platform multimedia client.

Unified 6+ divergent legacy systems through a Siebel CRM modernization, reducing staffing requirements and increasing revenue.

Designed a PostgreSQL data warehouse and a distributed redundant storage architecture (EMC SAN + DAX archival + AWS S3 tiered design) for robust data management.

Managed comprehensive knowledge management, web development, and email systems, ensuring reliable operation for over 5,000 researchers globally.

Developed core business software and managed technology operations, supporting over 19,000 municipalities and federal-policy advocacy initiatives.

Built robust systems that enhanced member services and streamlined organizational processes.

Co-founded and managed a successful software, hardware, and publishing company, shipping over 150 products and publishing a monthly magazine.

Oversaw hardware and firmware manufacturing, instilling commercial discipline and focusing on shipping over tinkering.

Built specialized fractal mapping and binary data conversion software using Fortran 77 and Assembly, contributing to advanced system capabilities.